1. About this service

    DirectLine is a statewide telephone and online service which supports people seeking alcohol and other drugs information, advice or referral. It is a useful first point of contact for alcohol and other drug users, and health and human service providers, including general practitioners.

    DirectLine offers information, advice and brief interventions before, during and after treatment and operates 24-hours a day, seven days a week. It is staffed by professional counsellors at Turning Point, a centre of excellence for alcohol and other drug treatment, research and education, a part of Eastern Health.

    DirectLine can be accessed over the phone on 1800 888 236.

      • Service name


      • Phone

        1800 888 236

      • Urgency levels

        Direct Help, Some Help

      • Service area


      • Service hours

        24hrs 7 days a week

      • Interpreters

        Available on request

      • Service type


      • Costs

        No cost

      • Service for

        People with Drug and Alcohol concerns

    More information for service professionals

      • Participation length


      • Funding limit?


      • Who can refer


      • Referral mode


      • Point of intake

        Office administration

  2. DirectLine