Safe Steps - 24/7 Family Violence Response Phone Line

  1. About this service

    The safe steps response phone line connects women (this includes anyone who identifies as female or transfeminine) and their children with specialist support workers who can help them explore their options, develop a safety plan and access supports that allow them to live safe from family violence.

    - Provides telephone crisis counselling, referral, information and support
    - Is the central contact point for women’s Refuges in Victoria
    - If there are no vacancies in Victorian Refuges, safe steps will assist a woman to explore and secure safe alternative interim accommodation options until a Refuge vacancy is available
    - Agencies can ring for information about the service 
    - Provides information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
    - Provide 24-hour access to interpreters as well as support for Indigenous women

    To talk to a safe steps support worker, call 1800 015 188. The safe steps phone line is open 24 hours a day, 7 days a week, every day of the year including public holidays.

    If you have been threatened or you are fearful for yourself, a child or family member – call 000 Emergency or Police.

      • Service name

        Safe Steps - 24/7 Family Violence Response Phone Line

      • Phone

        1800 015 188

      • Urgency levels

        Direct Help, Urgent Help

      • Service hours


      • Service type


  2. Safe Steps - 24/7 Family Violence Response Phone Line