Family Drug Help Helpline

1. About this service

   Family Drug Helpline offers a confidential telephone service which provides support to family members in need. Our helpline is staffed by trained volunteers (9am to 5pm Monday – Friday), ordinary people who are just like you: mothers, fathers, grandparents, brothers, sisters, husbands, wives, partners, sons, daughters and friends. Sometimes people may feel they need to talk to someone who knows what it’s like to love someone who’s misusing drugs or alcohol. After hours service is staffed by professional counsellors.

   To speak to a person with family experience call Monday–Friday, 9am–5pm. After hours calls are answered by trained counsellors.

   The Family Drug Helpline provides:

   • Support and understanding
   • Information, resources, and referrals to other services
   • Linkage with other Family Drug Help programs and services
   • An interpreter option so you can speak to us in your language

    Phone Family Drug Helpline on:  1300 660 068

   1. • Service name

        Family Drug Help Helpline

      • Phone

        1300 660 068

      • Urgency levels

        Direct Help, Some Help

   2. • Last update

        17/04/2018

   1. • Service hours

        24hrs, 7 days a week

      • Interpreters

        Available on request

      • Service type

        INDIVIDUAL

      • Costs

        No Cost

   2. • Drop in service

        No

   More information for service professionals

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   1. • Participation length

        Ongoing

      • Participation type

        In person

   2. • Funding limit?

        Ongoing

      • Who can refer

        Anyone

      • Emergency referral and intake process

        1300 660 068

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