Family Drug Help

  1. About this service

    "Family Drug Help (FDH) is a service designed specifically to address the support and information needs of parents, other family members and significant others of someone with problematic alcohol or other drug use. People with personal experience of the effects of alcohol or other drug use within their family or friendship group are involved at all levels of the service."

    SHARC Recovery Support Service (RSS) is an Alcohol and Other Drug treatment service offering community-based housing and a day program for young people aged between 16-25 years who want to learn to live without using drugs.

    Our houses are in the community so our residents can stay connected with their families and friends while they learn new ways of having fun, meeting friends and getting on with their lives without falling back into drug use.

    Call 9573 1759


    Phone 1300 660 068
    24-hours, 7 days a week

    Sometimes people may feel they need to talk to someone who knows what it’s like to love someone who’s misusing drugs or alcohol. Family Drug Helpline offers a confidential telephone service which provides support to family members in need.

    Our helpline is staffed by trained volunteers (9am to 5pm Monday – Friday), ordinary people who are just like you: mothers, fathers, grandparents, brothers, sisters, husbands, wives, partners, sons, daughters and friends. After hours service is staffed by professional counsellors.

      • Service name

        Family Drug Help

      • Service address

        SHARC, 140 Grange Road, Carnegie 3163
        Get directions

      • Phone

        1300 660 068

      • Fax


      • Twitter


      • Urgency levels

        Urgent Help, Direct Help, Some Help, Just Curious

      • Service area

        Right across Victoria

      • Service hours

        Office Hours: Monday to Friday 9:00am 5:00pm

      • Interpreters

        Available on request

      • Service type


      • Costs


      • Public transport information

        Depends on when the service is delivered

      • Service for

        Youth, Drug and Alcohol

      • Disability access

        via the phone

      • Drop in service


      • Outreach

        No referral process only

    More information for service professionals

      • Participation length


      • Participation type

        In person

      • Funding limit?


      • Who can refer


      • Referral mode

        Via phone

      • Point of intake

        Referral phone

      • Emergency referral and intake process

        1300 660 068

      • E-Referral option