1. About this service

    Lifeline is a confidential, 24-hour telephone crisis support service availale every day of the year to anyone, anytime and from anyway in Australia.

    Anyone experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation, we respect everyone’s right to be heard, understood and cared for. Every minute of every day there’s a call to Lifeline. People call about:

    • Suicidal thoughts or attempts
    • Relationship worries
    • Mental health concerns, such as anxiety or depression
    • Loneliness and isolation
    • Loss and grief
    • Abuse and trauma
    • Stresses from work, family or society
    • Self-help information for friends and family.

    Trained telephone crisis supporters will answer your call and:

    • Listen to your situation
    • Provide immediate support
    • Assist to clarify options and choices available to you
    • Provide you with referral information for other services in your local area.

    13 11 14


      • Service name


      • Phone


      • Urgency levels

        Urgent Help, Direct Help

      • Service area


      • Service hours

        24 hours 7 days a week

      • Age group

        16 - 18 years

      • Interpreters


      • Service type


      • Costs

        Free telephone and online chat support

      • Service for

        Mental health

      • Disability access


    More information for service professionals

      • Funding limit?


      • Who can refer


      • Point of intake

        Via Phone

      • Emergency referral and intake process

        Phone 131114

  2. Lifeline